Thursday, April 30, 2009

Or Your Money Back


We bought three garden rakes from a massive supermarket here recently.

One broke within a few days and the others were on their way out too. Pretty poor by most raking standards, we thought. Our shambas, the gardeners, were most disappointed in the rake quality. Next time, they said, we should only buy the orange plastic ones from the local markets. They last for ages. These posh green metal ones from the shiny new supermarket are no good at all.

So we bought some local market rakes, and next time we hit the supermarket, we took back the posh green metal rakes to ask for our money back.

Out of three rakes, one was completely broken - the head had become seperated from the body. The other two rakes were nearly broken - you could see where the metal around the neck was splitting and would certainly snap with further use.

I got money back for two out of three of them. The supermarket explained they could only give me my money back on the rakes that could be re-sold. They could not give me back my money on the rake that was broken, because it was broken.

Naturally.

That's African consumer rights for ya.

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